Zalune Notices, Terms, and Conditions
zalune may update or change the below terms, conditions, policies, and notices at any time and without notice.
1.Zalune Rules and Regulations
It is your responsibility to ensure that the use of products you purchase from zalune meet the requirements imposed by your government's rules and regulations. Do not purchase products from zalune if you are unsure of the government requirements or are not able to comply with them. zalune cannot be held responsible for your actions under any circumstance, including but not limited to if you use products purchased from zalune in violation of your government's regulations. We sell our products with no claims for suitability or legality of operation whatsoever.
2. No Warranty/Liability
zalune provides no warranty of any kind for any of the equipment it sells or otherwise distributes. You assume all risks for any products purchased or received from zalune and zalune is not liable for any instance of injury to you or others, or damage or destruction of property. Additionally, zalune is not liable for any damages consequential or inconsequential resulting from the use or application of any zalune provided products. We sell our equipment expressly without warranty or performance for any use or situation. It is up to the user to ensure that the products safely meet the user‘s intended purpose.
3.1 Faulty Items
If an item you received from zalune is deemed to be inoperable or faulty (faulty Item) due to a manufacturing defect, zalune may replace or repair that item at its sole discretion, if it is deemed by zalune that the fault is indeed due to a manufacturing defect and not user misuse including construction error. zalune will not be liable for equipment that might have been lost and/or damaged as a result of the Faulty Item.
3.2 Incorrectly Published Product Details
While every attempt is made to have accurate information on our website, zalune is not liable for any issues that may result from incorrect product details published on the zalune web site. Please note that specifications and prices may change without notice. For confirmation of specifications, pricing or availability; please contact zalune customer service directly.
4. Returns
Please see zalune's Return Policy.
5. Shipping Terms and Conditions
5.1 Shipping Address
We need a complete and valid street address to ship your products. We do not allow orders to be shipped to the following:
- Freight Forwarders - We ship internationally to almost any country in the world ourselves
- Hotel and Convention Center Addresses - We have had a problem with packages getting lost at hotels and convention centers. We require a permanent, verified, residential or established business address.
- PO Boxes, including APO addresses - Shipments to PO Boxes and APO addresses are reviewed on a case by case basis and may be declined. To avoid your order being held for review, use your regular residential or business address.
- COD - We never ship Cash On Delivery. All products must be prepaid.
- Export Compliance - We strive to fully comply to all laws of the China, including embargo to exports to named countries, companies and individuals.
5.2 Tracking and Lost Shipments
Zalune will send your packages with China Postal Service ("USPS"). Depending on the type of USPS service chosen by zalune, the package may show receipt by the USPS, but may not show any tracking information after it was received by the USPS. Even mail service types that typically provide full tracking information to your location may sometimes not show any information beyond the USPS receiving the package. zalune has no influence or control over the internal processes of Mail Carriers or the local postal system of your country.
5.3 Shipping insurance
When zalune sends your order with any Mail Carrier, the delivery is not 'insured'.
5.4 Signature requirements
None of the mail services offered by zalune require a signature on delivery of your package. Only in certain cases and in the sole discretion of zalune will a signature be required.
5.5 Customs, Duties, and "Return to Sender" Packages
For orders shipped outside the China, you are solely responsible for any and all import duties your local customs office may impose on your order. If a package is returned to zalune due to the Mail Carrier's inability to collect customs duties or deliver the package to your provided ship-to address, zalune will not refund a) shipping costs from zalune to your location and b) the cost of returning the package back to zalune, when and if the package is returned to zalune. In the event that a package can not be delivered due to the issues listed in this paragraph and the overall value of your order is less than the cost of returning the package back to zalune, zalune may elect to 'abandon' the package. If your package is abandoned, you will not receive a refund.
5.6 Backordered items
If your order contains items that are 'backordered', your entire order will be held until the backordered item(s) come(s) into stock. All orders will be ship competely. Partial shipments are only available under certain conditions and in the sole discretion of zalune. Items of your order that are not on backorder will be held in reserve for you so that no previously purchased item runs out of stock while we wait on the backordered item(s).
5.7 Canceled Order Refunds
All orders that are declined by us due to a) violation of any of our shipping rules; or b) suspected fraud, are automatically voided with your method of payment and canceled. In most cases, you will be notified of any order cancellations.
5.9 Shipment Times and Delays
Orders having all items in-stock and placed before 2:30pm EST Monday-Friday typically ship the same day. Exceptions may occur due to holidays, Fraud Protection delays or other unforeseen issues. Exceptions or orders placed after 2:30pm EST will typically leave our warehouse the next business day from the time your order is placed. Transit times for "Next-Day" and other expedited forms of shipping are calculated from the point in time that a Mail Carrier picks up an order from our warehouse after processing. In rare cases and depending on your ship to address, it can take much longer than indicated for a package to reach you and is independent of the mail service you chose during check-out. The delivery time frames provided are averages for most mail pieces. zalune is not responsible if a Mail Carrier or your local country's postal service delays the arrival of your package due to custom holds or other issues.